Internal news for TCCH

TCCH JULY NEWS

Message From the CEO
Employee of the Month
Anniversaries
New Employees
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Employee
of the month

Ericka Reynaga is an Enrollment Specialist for TCCH and based upon the nominations received from her peers, Ericka excels in her daily interactions and endeavors. Here are some of the reasons her coworkers believe Ericka deserves recognition as Employee of the Month for January:

Message From The

CEO

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2016

We appreciate all the hard work and dedication our employees give us.  Join us in celebrating these employees and the excellent service they have given to our community.

13+ Years

  • Margarita Vivero, Patient Benefits Coordinator 27
  • Estella Garcia, WIC Certifier/Clerk 22
  • Carmen Mendez, Dental Assistant 18
  • Sandra Navarro, Receptionist 17
  • Juan Arroyos, Collections Specialist 16
  • Yesenia Colvin, Health Care Assistant 16
  • Yolanda Contreras, Receptionist 15
  • Norma Rojas, Provider Scribe 13
  • Rosa Vargas, Health Care Assistant 13

1-10 Years

  • Antonia Gonzalez, Operator Scheduler 9
  • Reiien McLendon, Financial Analyst 8
  • Richard Williams, Physician 7
  • Geralyn Retzel, Psychiatric Registered Nurse 5
  • Christy Ortiz, Certified Medical Assistant 4
  • Saul Valencia, Physician 3
  • Shruti Aggarwal, Physician 3
  • Aracely Carranza Balderas, CMA 3
  • Lydia Tobias, WIC Clerk 3
  • Maria Lara Chavez, Peer Counselor 3
  • Rosa Ruesga, WIC Clerk 3 Francisca Cruz, CMA 3
  • Maritza Aguilar, CMA 3
  • Charisao Srisuthipornsakul, ARNP 2
  • Cristina Espinoza, CMA 1
  • Joseph Poston, ARNP 1
  • Maria Guevara, Physician 1
  • Martin Valadez, Director of Business Dev. & PR 1
  • Joshua Hughes, ARNP 1
  • Cleanne Johnson, Registered Dietitian 1
  • Jesenia Galvez, Peer Counselor 1
  • Justin Herzog, Lab/X-Ray Tech 1

July

New Hires

Katrina Jorgensen

Owner & Creative Director

Katrina Jorgensen

Owner & Creative Director

Katrina Jorgensen is an artist, web designer, photographer and graphic designer who’s retired her wandering ways by moving to Walla Walla, Washington. Her professional activities post university includes a stint as Art Director at a contemporary art gallery in Phoenix, Web Designer for a client with many notable and fortune 500 companies, and Creative Director of a Marketing Agency. Katrina has additionally undertaken a wide variety of creative projects from serving as webmaster for BYU’s alumni association site, to freelance web and graphic design to animating games, staging and shooting editorial photography and designing over 100 magazines, many of which she created from scratch. More recently she was the Creative Director of a marketing company and the Art Director of AMI Advertising Agency. Her Business Philosophy: Design adds value faster than cost, and is the best way to differentiate yourself from your competitor. She also believes committees breed mediocrity, people should be nice, and that if paper wasn’t meant to be torn it wouldn’t be made out of paper. As a creative pastime she paints, shoots personal photography and struggles with a severe pinterest addiction.

Jay Taylor

Video Editor & Copy Writer

Jay Taylor

Video Editor & Copy Writer

A complex lass smitten with high tea and rainy gloom, word enthusiast Jay C. Taylor is global citizen. She has participated in a variety of media and marketing projects throughout the world and spent two years in Berlin, Germany working as a freelance journalist. Joyce holds a bachelor’s degree in Journalism from Andrews University (Michigan), and a master’s degree in Media Studies from the University of Copenhagen in Denmark. The written word is her first love.

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WITH A NEW YEAR COMES A “NEW LOOK”!

Patient Comments include:

  • Very hospitable atmosphere and courteous staff.
  • Very fast and professional.
  • My provider and his assistant always make me feel welcomed. I would recommend them to any one.
  • I have to say it’s the best service I’ve received in a medical office.
  • Gracias por su servicio./ Thanks for your service.
  • Muy satisfecho, fiu atendico muy bien/ Very satisfied, I was attended very well.
  • Very professional, made my son feel safe and comfortable very happy thanks.
  • We are so impressed with the genuine care given by the providers.
  • Muy amables todo el personal/ All the staff is very nice.
  • Muy bueno ya que nos queda cercas a casa/ Very good and it’s close to my house.
  • Nurses and provider gave exceptional service.
  • Jenette and Dr. Hughes are the best.. This is the best place because of them.

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Q3 2015 Overall Patient Satisfaction

Josh and his team collected the highest number of surveys in quarter 3 at 256 surveys.
His team also reached a 92% overall patient satisfaction score for the Very Good.
  • La clinic is very clean, they treat you with respect and Joshua Hughes is the best.
  • I love that he explained things to me, two thumbs up!
  • It was a great and quick visit, thank you.
  • I’m very pleased with all members of the clinic, very nice.
  • Fabulous and convenient .
  • Very great care and fast appointment.
  • Got help right away, great job thank you.
  • Very impressed by all the information and professionalism .
  • I like the staff a lot. Never had friendly staff before .

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Overall Patient Satisfaction for the “Very Good” score

Q4 2015 Dr. Saul Valencia

Achieved an overall patient satisfaction score of 94%

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Heather K

Volunteer Coordinator / Meals On Wheels
Katrina Jorgensen of Spearmint Studio is a delight to work with. She listens and is adept at translating what I say, into a beautiful design. I highly recommend her and Spearmint Studios.

Ariell Bratton

Photographer /
Katrina is great! She took my wedding and engagement photos. I told her the look I wanted and she delivered! She was also very accommodating in getting me edited and unedited prints! She has a great eye and our shots were compositionally excellent! Plus she's super friendly and makes the experience fun!

Doretha F

The family portraits Katrina did for our family were amazing! She captured the true personality of each family member. Her artistry is exactly what we hoped for.  She brought out the best features of each of us.
We chose the location, she met us there, was patient with our young family members. A true professional with her manner and willingness to bring all her equipment to us.  I will hire her again in a heartbeat and recommend her talent to anyone needing professional photography.

Denise – Jamaican Embassy

When it comes to photography and graphic design, Spearmint Studios is the best around. Katrina is a highly talented individual whose work continually blows me away. I really don't know how she does it. Her customer service skills and professionalism are particularly worth mentioning. She listen to what you need, then goes above and beyond in the very best way. Highly recommended!